General Terms and Conditions of Sale
Last updated: September 24, 2026
Table of Contents: 1. Seller – 2. Scope – 3. Products – 4. Price – 5. Ordering – 6. Payment – 7. Availability – 8. Delivery – 9. Transfer of Risks and Receipt – 10. Right of Withdrawal – 11. Legal Warranties – 12. Liability – 13. Force Majeure – 14. Personal Data – 15. Intellectual Property – 16. Complaints – 17. Consumer Mediation – 18. Applicable Law and Disputes – Appendix: withdrawal form
Article 1 – Seller
The products offered on the site https://arakow.com are sold by:
ARAKOW (trade name) – Jhanell KATUMBA DIBALA, sole trader (EI)
24 avenue de la République, 37170 Chambray-lès-Tours, France
Registered with the National Trade and Companies Register (RNE) – SIREN 130 137 094 – SIRET 130 137 094 00012 – APE Code 4791A
Phone: 06 95 35 55 76 – E-mail: arakow.contact@gmail.com
VAT not applicable, art. 293 B of the CGI (French General Tax Code).
Hereinafter "ARAKOW" or "the Seller".
Article 2 – Scope
These General Terms and Conditions of Sale (GTCS) apply to distance sales of products concluded on the arakow.com website between ARAKOW and any natural person acting for purposes that do not fall within the scope of their commercial, industrial, craft, liberal, or agricultural activity (hereinafter "the Customer").
The GTCS are accessible at any time on the site and are brought to the Customer's attention before placing their order. The applicable GTCS are those in force on the date of the order. They in no way deprive the Customer of the rights granted to them by the mandatory provisions of consumer law.
The site currently only delivers to Metropolitan France (including Corsica).
Article 3 – Products
The product currently offered is ARAKOW CRAWL™, a spider-design clog, available in two colors (BLACK, RED) and eight sizes (36, 37, 38, 39-40, 41-42, 42.5-43, 43.5-44, 44.5-45). The essential characteristics of the product are presented on its product page, which the Customer is invited to consult before ordering.
The size guide indicates the measurements provided by the supplier, given for reference. In case of doubt, the Customer can contact ARAKOW before their order.
ARAKOW is an independent brand: ARAKOW CRAWL™ is neither an official product nor a product licensed by Marvel, Spider-Man, or Crocs.
Article 4 – Price
Prices are indicated in euros. VAT not applicable, art. 293 B of the CGI: no VAT is charged. The price of an ARAKOW CRAWL™ pair is displayed on the product page (€59.99 as of the update date of these GTCS).
Delivery charges are added to the price of the products. They are indicated before the validation of the order (see article 8). The total price, including delivery charges and any discounts, is summarized before payment.
Current "2 pairs" offer: for any order of at least two ARAKOW CRAWL™ pairs (all colors and sizes combined), a €10 discount is applied automatically once per order and standard delivery in France is free. This offer is valid until further notice; any modification will only apply to orders placed after such modification.
The applicable price is that displayed at the time of order validation. ARAKOW may change its prices for the future; already validated orders are not affected.
Article 5 – Ordering
To order, the Customer: (1) chooses the color, size, and quantity, then adds the product to the cart; (2) accesses the cart and payment; (3) enters their contact details and delivery address; (4) chooses the delivery method; (5) checks the order summary (products, price, fees, total) and can correct any errors; (6) validates their order with a payment obligation and proceeds to payment.
The contract is concluded upon validation of the order and payment. ARAKOW sends the Customer an order confirmation by e-mail, restating its essential elements. The Customer is invited to save this confirmation.
ARAKOW may refuse or cancel an order only for a legitimate reason, particularly in the event of payment refusal or incident, characterized fraud, or a previous dispute relating to the payment of an order. The Customer is then informed, and any amount already debited is refunded to them.
For any order of an amount equal to or greater than €120, ARAKOW keeps the written record of the contract for ten years from delivery and ensures the Customer has access to it upon request.
Article 6 – Payment
The price is due at the time of ordering. The accepted means of payment are those offered on the payment page at the time of the order. Payments are processed securely by the payment service providers integrated into the Shopify platform; ARAKOW does not have access to full credit card numbers. The order is processed after payment acceptance.
Article 7 – Availability
Products are offered within the limits of available stocks. If, after the order, a product proves unavailable, ARAKOW informs the Customer as soon as possible and refunds the sums paid for this product no later than fourteen days following payment, unless the Customer accepts another color or size that is available.
Article 8 – Delivery
Area: Metropolitan France (including Corsica).
Fees: standard delivery €2.99; standard delivery free from two pairs ordered ("2 pairs" offer). The applicable fees are always indicated before order validation.
Carrier: orders are entrusted to a carrier that may vary depending on the shipping methods. When a tracking number is available, it is communicated to the Customer by e-mail.
Timeframe: the delivery timeframe or date is indicated to the Customer before their order is validated. In the absence of an indication, ARAKOW delivers the product no later than thirty days after the conclusion of the contract, in accordance with Article L. 216-1 of the Consumer Code.
Delay: in the event of failure to meet the delivery obligation on the date or within the period provided, the Customer may, under the conditions of Articles L. 216-1 et seq. of the Consumer Code, enjoin ARAKOW, by registered letter with acknowledgment of receipt or by writing on another durable medium (e.g., an e-mail), to perform the delivery within a reasonable additional period, then, if delivery does not occur within this period, terminate the contract. The Customer may terminate the contract immediately when ARAKOW refuses to deliver or when the delivery date was an essential condition of the contract for them. In the event of termination, ARAKOW refunds all sums paid, including delivery charges, no later than fourteen days following the date of contract termination.
The Customer ensures that they provide an accurate and complete delivery address. Details of the terms and conditions appear on the Delivery page.
Article 9 – Transfer of Risks and Receipt
The risk of loss or damage to the products is transferred to the Customer at the moment the latter, or a third party designated by them other than the carrier proposed by ARAKOW, takes physical possession of the products. Until that moment, ARAKOW bears the risks related to transport, particularly in the event of loss or deterioration of the package.
The Customer is recommended to check the condition of the package upon receipt and to report any damage or missing product to ARAKOW (arakow.contact@gmail.com) as soon as possible. This recommendation does not limit the Customer's rights under legal warranties.
Article 10 – Right of Withdrawal
Period. In accordance with Articles L. 221-18 et seq. of the Consumer Code, the Customer has a period of fourteen (14) days to withdraw, without having to justify their decision or bear any costs other than those provided for below. This period runs from the day on which the Customer, or a third party other than the carrier designated by them, takes physical possession of the product. In the case of an order for several products delivered separately, the period runs from the receipt of the last product. When the period expires on a Saturday, Sunday, or a public holiday, it is extended to the next working day.
Notification. To exercise this right, the Customer notifies their decision before the expiration of the period, by means of the withdrawal form (reproduced in the appendix) or any other unambiguous declaration expressing their desire to withdraw, sent:
– by e-mail: arakow.contact@gmail.com;
– or by mail: ARAKOW – Jhanell KATUMBA DIBALA, 24 avenue de la République, 37170 Chambray-lès-Tours, France.
In case of sending by e-mail, ARAKOW acknowledges receipt of the withdrawal without delay on a durable medium.
Return of the product. The Customer returns the product to the above address without undue delay and at the latest within fourteen days following the communication of their decision to withdraw. The direct costs of returning the product are borne by the Customer.
Refund. ARAKOW refunds all sums paid for the products concerned, including initial delivery charges, no later than fourteen days from the date on which it is informed of the Customer's decision to withdraw. ARAKOW may defer the refund until recovery of the product or until the Customer has provided proof of shipment of the product, whichever is the earliest. When the Customer has expressly chosen a delivery method more expensive than the standard delivery offered, the corresponding supplement is not refunded. The refund is made using the same means of payment as that used for the order, unless expressly agreed otherwise by the Customer, and does not cause any costs for the Customer.
Partial withdrawal and "2 pairs" offer. If the Customer withdraws for only part of the products of the same order, the refund covers the price actually paid for the returned products, with the "2 pairs" discount being divided equally between the pairs that benefited from it.
Depreciation. The Customer may handle and try the product as they would in a store. Their liability is only engaged with regard to the depreciation of the product resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of the product.
Article 11 – Legal Warranties
Regardless of the right of withdrawal, the Customer benefits from the legal warranty of conformity and the warranty against hidden defects. ARAKOW does not offer an additional commercial warranty.
Implementation: the Customer contacts ARAKOW (arakow.contact@gmail.com or by mail to the address in Article 1) describing the defect, if possible with photos and their order number. Within the framework of the legal warranty of conformity, repair or replacement is carried out at no cost to the Customer: the costs of returning a non-conforming product are borne by ARAKOW (return label provided or reimbursement of costs upon proof).
The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal warranty of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.
When the sales contract for the goods provides for the supply of digital content or a digital service continuously for a period of more than two years, the legal warranty is applicable to this digital content or digital service throughout the expected supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date of its appearance.
The legal warranty of conformity entails an obligation for the professional, if applicable, to provide all updates necessary to maintain the conformity of the goods.
The legal warranty of conformity gives the consumer the right to the repair or replacement of the goods within thirty days of their request, at no cost and without major inconvenience to them.
If the goods are repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the initial warranty.
If the consumer requests the repair of the goods, but the seller imposes the replacement, the legal warranty of conformity is renewed for a period of two years from the date of replacement of the goods.
The consumer may obtain a reduction in the purchase price by keeping the goods or terminate the contract by obtaining a full refund in exchange for the return of the goods, if:
1° The professional refuses to repair or replace the goods;
2° The repair or replacement of the goods occurs after a period of thirty days;
3° The repair or replacement of the goods causes a major inconvenience to the consumer, particularly when the consumer definitively bears the costs of taking back or collecting the non-conforming goods, or if they bear the installation costs of the repaired or replacement goods;
4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.
The consumer is also entitled to a reduction in the price of the goods or the termination of the contract when the lack of conformity is so serious that it justifies immediate price reduction or contract termination. The consumer is then not required to request the repair or replacement of the goods beforehand.
The consumer does not have the right to terminate the sale if the lack of conformity is minor.
Any period of immobilization of the goods for repair or replacement suspends the warranty that remained until the delivery of the repaired goods.
The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code.
A seller who in bad faith obstructs the implementation of the legal warranty of conformity is liable to a civil fine of a maximum amount of 300,000 euros, which may be increased to 10% of the average annual turnover (Article L. 241-5 of the Consumer Code).
The consumer also benefits from the legal warranty against hidden defects in application of Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This warranty gives the right to a price reduction if the goods are kept or a full refund against return of the goods.
Article 12 – Liability
ARAKOW is fully liable to the Customer for the proper execution of the obligations resulting from the distance contract, even when they are performed by service providers (supplier, carrier). ARAKOW may, however, be exonerated from all or part of its liability by proving that the non-performance or improper performance of the contract is attributable either to the Customer, or to the unforeseeable and insurmountable act of a third party to the contract, or to a case of force majeure (Article L. 221-15 of the Consumer Code). No provision herein shall be interpreted as limiting the Customer's legal rights.
Article 13 – Force Majeure
Neither party may be held liable for a failure resulting from an event of force majeure within the meaning of Article 1218 of the Civil Code. The hindered party informs the other as soon as possible. If the impediment is definitive or persists beyond a reasonable period, the contract may be terminated and the sums paid for undelivered products are refunded to the Customer.
Article 14 – Personal Data
The Customer's personal data are processed in accordance with the Privacy and Cookies Policy, which specifies in particular the purposes, recipients, retention periods, and rights of the Customer.
Article 15 – Intellectual Property
Elements belonging to ARAKOW present on the site (texts, visuals, logos) may not be reproduced without authorization, subject to exceptions provided by law.
Article 16 – Complaints
Any complaint can be sent to ARAKOW by e-mail (arakow.contact@gmail.com), by phone (06 95 35 55 76), or by mail (ARAKOW – Jhanell KATUMBA DIBALA, 24 avenue de la République, 37170 Chambray-lès-Tours, France).
Article 17 – Consumer Mediation
In accordance with Articles L. 611-1 et seq. of the Consumer Code, the Customer has the right to free recourse to a consumer mediator for the amicable resolution of a dispute with ARAKOW, after having previously attempted to resolve it directly with ARAKOW by a written complaint.
The contact details of the consumer mediator designated by ARAKOW will be indicated in this article upon the finalization of its membership. In the meantime, the Customer can contact ARAKOW for any complaint and retains in any case the possibility of seizing the competent jurisdiction.
Article 18 – Applicable Law and Disputes
These GTCS are subject to French law. In the event of a dispute, the Customer may seize, at their choice, in addition to one of the courts territorially competent under the Code of Civil Procedure, the court of the place where they resided at the time of the conclusion of the contract or the occurrence of the harmful event. The Customer benefits in any case from the mandatory provisions of consumer law.
Appendix – Withdrawal form
The standard withdrawal form is available on the Withdrawal form page. Its use is optional: any unambiguous statement is also valid.
(Please complete and return this form only if you wish to withdraw from the contract.)
To the attention of ARAKOW – Jhanell KATUMBA DIBALA, 24 avenue de la République, 37170 Chambray-lès-Tours, France – arakow.contact@gmail.com:
I/we (*) hereby notify you/us (*) of my/our (*) withdrawal from the contract relating to the sale of the goods (*)/for the provision of services (*) below:
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.